Thank you for shopping at AutoSalePros.com operated by Cresta Nueve, LLC. We value our customers and strive to make your experience with us satisfactory and efficient. Understanding that sometimes products may not meet your expectations, we have outlined our refund and return policy below.
Returns
You have 15 days from the date of your purchase to return the item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact our customer service team to initiate the return process and receive detailed instructions on how to proceed.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@autosalepros.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@autosalepros.com and send your item to the address provided by our customer service team.
Shipping
To return your product, you should mail your product to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that we may require proof of purchase or additional information to validate the return request.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at support@autosalepros.com.
Consent
By purchasing from our website, you hereby consent to our Refund and Returns Policy and agree to its terms.